The online market place eBay launched its compulsory new Buyer Protection scheme over the weekend. It introduces new 24/7 support for shoppers buying from private sellers and ensures customers won’t part with their money until their items have been successfully delivered.


That’s the good news, says the delivery expert Parcelhero.

The bad news is that there’s an added charge for this new protection, and web site the additional fees could tot up to a maximum of £86.75.

Parcelhero’s Head of Consumer Research, David Jinks M.I.L.T., said, ‘It’s great that eBay users can now enjoy the kind of protections when purchasing from private sellers that they already enjoy when buying from businesses. But this additional security comes at a price.