In the heart of Melbourne, Australia, a suburban family, the Harrisons, was facing a recurring issue - a persistently blocked drains leatherhead drain. Despite numerous attempts to solve the problem using DIY methods, the difficulty persevered, causing significant inconvenience and accumulating an unexpected bill. This case study thus aims to examine the steps taken by Blue Lagoon Plumbing Services in managing this issue, focusing on preventive measures and long-term solutions.

The Harrisons contacted Blue Lagoon Plumbing Services after an increase in their monthly water bill and the frequent occurrence of pipe blockages. An initial inspection of the drainage system was conducted. It revealed that the primary cause was the invasion of tree roots into the pipes, which blocked the drainage path and restricted the smooth flow of wastewater.

The first step taken by the team was to unblock the pipes using a high-pressure water jetting method.